Here’s a step-by-step outline of our typical process (or what we recommend to customers):
Assessment
We inspect the rug to identify fiber type, backing, stains, and trouble spots (like pet accidents).
Based on this, we choose the right cleaning solution and pre-spray.
Pretreatment / Prespray
Apply a pretreatment to loosen dirt and break down oils, stains, or pet soils.
For odor or pet-accident areas, we may use enzyme cleaners or deodorizers.
Hot Water Extraction (“Steam Cleaning”)
We use a professional-grade extraction machine with heated water (~140°F or more) to deeply penetrate the rug and extract dirt.
Powerful suction removes water, minimizing drying time.
Rinse & Neutralize
After extraction, we do a rinse pass (if needed) to remove cleaning residue.
If the rug requires pH balancing (to neutralize cleaners), that’s done here.
Grooming & Drying
We groom the fibers (e.g., rake or brush) to set the pile.
We use air movers or fans to accelerate drying. Proper drying is critical — damp rugs are at risk for mildew.
Post-Cleaning Inspection
We walk through with you (or take photos) to confirm stain removal, fiber condition, and any remaining issues.
Provide after-care advice (how long to wait before walking on the rug, vacuuming tips, etc.).


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